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Return & Refund Policy

We offer a 30-day money-back guarantee.

You have the right to request a return within 14 days of receiving your item, in accordance with EU consumer protection laws.

Returns

To be eligible for a return, your item must be unused and in its original condition.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend contacting us before returning any item.

Eligibility for Refunds

You may be eligible for a refund or replacement if:

- Your item arrives damaged or defective
- You receive the wrong item
- You request a return within 14 days of delivery

To request a refund, please contact us at:
📩 nexmora.store@gmail.com

Include your order number and, if applicable, photos or videos showing the issue.

Damaged or Defective Items

If your item arrives damaged or not working properly, we will:

👉 Offer a full refund or  
👉 Send a replacement at no extra cost  

Shipping Time

Orders are processed within 1–3 business days.

Estimated delivery time:
🇪🇺 Europe: 3–6 business days

Please note that delays may occur due to high demand or external factors.

Refunds

Once your request is approved, your refund will be processed within 5–10 business days to your original payment method.

Contact

For any questions, feel free to reach out:

📩 nexmora.store@gmail.com